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Fiverr Opens First-of-its-kind Access to Chatbot Development Services

(July 13, 2017)

NEW YORK, July 13, 2017 (GLOBE NEWSWIRE) -- Fiverr, the marketplace for creative and digital services for entrepreneurs and small businesses, today announced the opening of its newest subcategory and the freelance industry’s most easily accessible bot resource, Chatbots. In conjunction with leading chatbot development platform Motion AI, Fiverr is democratizing access for entrepreneurs and small businesses to tap into the artificial intelligence technology they need to broadly engage with customers on an expansive range of communications platforms.

Chatbots are computer programs designed to stimulate text-based conversation with users through structured conversation logic. They can be used for straightforward interactions or more complex conversations to help customers in a variety of areas. These small applications interact with humans across most major chat products like Facebook Messenger, Slack, Telegram, iMessages, etc. and are designed to address a variety of different uses, ranging from functional to fun. Broad examples of business use cases for chatbots generally revolve around increasing efficiency and reducing responses to repeated inquiries. Some examples include:

  • Customer Service Bots: Help businesses address customer needs through basic troubleshooting and FAQ routing, as well as logging IT tickets.
  • Community Engagement Bots: Help organizations respond to common inquiries and distribute information, including news and blog updates.
  • Ordering Bots: Help businesses like restaurants engage with customers looking to order menu items or other products.
  • Concierge Bots: Help businesses like restaurants, salons, medical practices and gyms to schedule customer reservations and appointments seamlessly and efficiently.
  • Survey Bots: Request small pieces of information in a punctual, outbound way.
  • Sales Bots: Quickly provide necessary information to close simple purchases and cross-sell/upsell customers.
  • Entertainment Bots: Interact by publishing information or playing games, like trivia.

Prior to the creation of Fiverr’s chatbot marketplace, the process of developing a chatbot represented a substantial technical investment typically available only to larger businesses. By creating an environment where startups, small- and medium-sized businesses can access chatbot creation and maintenance services, Fiverr is enabling businesses of all sizes and stages to interact with their customers and communities in ways that weren’t previously possible.

“The technology landscape continues to evolve, and chatbots have become a game changer for many businesses,” said Micha Kaufman, CEO of Fiverr. “We saw some of the opportunities chatbots hold, including solutions to immediate communication demands and customer engagement for resource-strapped organizations, and recognized how vital this kind of technology could be for growing businesses. It’s easy to imagine a world where every restaurant listed on Yelp or any other site has a reservation or a takeout ordering bot available for customers to easily engage with their business. We are truly excited about what Motion AI and similar platforms in this space are providing, and believe that small and large businesses will embrace chatbots in the near future.”

Partnering with Motion AI to onboard expert freelancers that specialize in creating sophisticated chatbots has helped Fiverr ensure the subcategory is introduced with everything businesses may need to take advantage of the rapidly growing technology.

“As a company devoted to bringing chatbots to the masses, we recognize the importance of businesses investing in this technology early on,” said Motion AI CEO David Nelson. “With Fiverr’s community of budding entrepreneurs and small businesses, this collaboration creates a unique way for our talented community of developers to connect with the millions of business builders who come to Fiverr. We’re excited to be part of their journey and solve a real need for many of them.”

Click here to find out more about creating Chatbot Gigs.

Chatbots will be featured in the Programming & Tech category on Fiverr’s homepage with Gigs that range from simple to complex development as well as regular management and maintenance. Click here to find out more about the chatbot subcategory and here to view the variety of Gigs from developers.

About Fiverr

Fiverr is the world's largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing. Fiverr's mission is to democratize lean entrepreneurship by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done quickly, flexibly and fearlessly so that they can thrive in the new economy. Fiverr's global community of freelancers have delivered tens of millions of high-quality Gigs from over 100 service categories across 190 countries. We invite you to visit us at fiverr.com, and our blog and follow us on Facebook, Twitter and Instagram.

CONTACT: Sam Katzen+1 925-389-6887sam.k@fiverr.com

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